Republic of Tunisia
Republic of Tunisia
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Quality Management System certified ISO 9001 version 2000

As part of the quality process OACA, the Directorate of Airworthiness has set up a system of quality management covering the following areas:

  • Aircraft Worthiness (AIR) ;
  • Licences of the aeronautical staff (PEL) ;
  • Technical Exploitation of the Aircrafts (OPS).

To this end, a quality policy has been established primarily to :

  • Respect for the implementation of national and international regulations for air safety oversight in the above areas;
  • Customer satisfaction with relations with management;
  • Training and skills development of staff;
  • The maintenance of partnerships with suppliers

This has resulted in the certification system of quality management of the Directorate of Airworthiness complaying with the international standard ISO 9001: 2000.

See also the results of the customer satisfaction survey.

L'Information et la Communication Administrative à DistanceOrganisation de l'Aviation Civile InternationaleOrganisation Européenne pour la Sécurité de la Navigation AérienneCommission Arabe de l'Aviation Civile