République Tunisienne
République Tunisienne
Ministère du Transport
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Certification

SIA TUNISIA, Certified ISO 9001 version 2008

As part of the quality process of OACA, the Airworthiness Authority has developed a system of quality management within the service and the Aeronautical Information Aeronautical Information descks within Tunisian Airports.

The QMS covers all activities relating to the areas below

Receiving, processing, editing, processing and dissemination of aeronautical information

To this end, the established quality policy focuses :

  • Compliance with national and international regulations for air navigation;
  • Customer satisfaction of the SIA and BIA, both internal and external;
  • Improving skills of the staff of SIA and BIA;
  • Membership of the SIA partners and suppliers by establishing service contracts with the SIA.

This approach was crowned in 2006 by the certification of the Management System for the Quality of the AIS and the AIO of the Tunisian Airports according to the international standard ISO 9001: 2000.

Tunisia AIS has managed to renew its certificate on March 2009 ,  january 2012 and January 2015.

See the results of the customer satisfaction survey..