Republic of Tunisia
Republic of Tunisia
Ministry of Transport
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OACA quality approach


Transport Sector Commitment

The decision to initiate a quality approach to the OACA was introduced in 1995 with the adhesion of the Authority to a national upgrade program, and the publication of the Circular No. 44 of November 23th, 1994 and the Circular No. 26 of May 7th, ,1995 of the Transport Minister.

The purpose is "Calling the companies of the sector to implement organizational, communicative, training and formalisation arrangements necessary for any quality approach."

As regards the sector, this has actually been realized through:

• The implementation of a working group within the Ministry of Transport (GTQ), this group escorted the quality approaches of all the companies of the sector concerning the training and experiences exchange and this until the year 2000;

• The signature by the presidents and general directors of the sector companies of the quality charter of the transport sector (April 6, 1996), "... it was intending to unite, to consistent efforts, methods, tools implemented by the sector in terms of quality... »

On the OACA level

OACA commitment was marked by:

  •  Signature and adoption of the quality charter of Tunisian Civil Aviation and Airports Authority (10th April,1996);
  •  Implementation of a general program of awareness, communication and training;
  • Participation of several executives in various events concerning Quality: Seminars, forums, training programs …;
  •  Fulfilling sensibilisation actions in all Tunisian Airports;
  •  Organisation of many training courses complying with the requirements of the standards ISO 9000…
  •  Development of a Quality Diagnostic, punctuated by an action plan that features the progressive certification of the OACA activities.

Certified scopes


  • The facts that the initiative taken by Tunisian Civil Aviation and Airports Authority (OACA) was selective, efforts are focused on activities relating to the civil aviation safety.
  • Thus, quality initiatives which resulted in the ISO 9001 2000 were initiated at the level of the following perimeters:
  •   Aeronautical Information Service that is under the supervision of Air Navigation Direction (DNA) and the AIO of Tunisian Airports: reception, processing, editing, operating and disseminating aeronautical information.
  • Airworthiness Direction: safety oversight in the fields of aircraft airworthiness (AIR), licensing of the aeronautical staff (PEL) and the Technical Aircraft Operation (OPS).
  •  The services of the audit and of the technical inspection of the aerodromes.
  • (Picture)
  • Considering the global competition in air transport, airport facilities, services and air security, and following the presidential recommendations during the CMR of 11/01/2007 relating to, among other internal audit and the implementation of the system of quality management in public services, the commitment of quality policy of the General Director in this regard, the Internal Audit and Inspection Direction has been a pioneer in this field by obtaining the certification ISO 9001 version 2000 of the certificate office “SGS” on 13/05/2008.
  • Certification ISO 9001 Version 2000 of the Air Navigation Direction that is under the control of the General Air Traffic Department
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  • Following  to the instructions of the President of the Republic concerning quality, Tunisian Civil Aviation & Airports Authority (OACA) has embarked on a quality policy. Therefore, the Direction of Air Navigation  has taken steps to establish and develop a management system (QMS) which is essentially:
  •  Respect for the implementation of national and international regulations in the areas of Air Navigation of Aircraft (AIR), Aeronautical Personnel Licensing (PEL) and the Aircraft Operations (OPS).
  • Customer satisfaction relating management.
  • Training and skills development of staff in the above areas.
  • The establishment of partnerships with external agencies in relation to the DN.
  • The implementation of this policy is intended to ensure continuous improvement of the QMS through the identification and monitoring of quality objectives.
  • This system can converge to the purpose of management, namely improving the services provided while maintaining an acceptable level of safety.
  • The start of this project which took place in November 2005 was crowned by obtaining the certificate in March 2007 in compliance with the requirements of ISO 9001 Version 2000 and that, following an audit by SGS ICS France.
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  • As part of the strategic directions of the presidential program, making the year 2005 "Year of quality in   transport sector," Tunisian Civil Aviation and Airports Authority (OACA) has just been certified for the first time in its history ISO 9001 Version 2000 for the Aeronautical Information Service (AIS) of Tunisian airports (Tunis Carthage, Monastir Habib Bourguiba, Djerba Zarzis, Thyna Sfax, Tozeur Nefta, Tabarka Ain Draham & Borj El Amri).
  • With this pioneering project certification activities as strategic as the reception, processing and making available to users of aeronautical information as a precise and accurate document, OACA was developed with the challenge.
  • This project, begun in February 2004, was conducted by the skills of the OACA, with the accompaniment of a consulting firm specializing in the field of quality for a period of two years.
  • Phases of the project :
  • The initial diagnosis of selected activities in the scope resulting in the identification of an action plan for the implementation of quality approach.
  • The awareness and training on the ISO 9001 and the tools of control and quality improvement that affected all employees of the perimeter which has about 190 persons.
  • Training Management System Quality, phase during which the retrieval system containing the processes, procedures and records, has been prepared, approved and audited internally by the internal auditors of the OACA.
  • The mock audit which highlighted a corrective action plan to address the discrepancies.
  • This was crowned by obtaining  in January 27th , 2006, the multi-site compliance certificate System of Quality Management to ISO 9001 version 2000 and that, following an audit conducted by a world recognized Certification office.

Quality approach organisation

 The quality function within the office is managed by the quality division that is under the Direction of the Marketing and Development.
The Quality Division ensures a mission of support and advice to the perimeters that are certified or engaged in quality approaches and this in terms of awareness, information, support, training ...
In addition to this involvement, quality division ensures a a key role in any quality approach that is to say the internal quality audit.
Indeed, Quality Division ensures the internal quality audit management at the Office in this regard, and through a targeted qualifying training action (training-evaluation-qualification) a listener's body was formed to support the perimeters in the matter.
The Quality Division also ensures the maintenance of auditor qualifications through training, participation in internal quality audits, the progress in the qualifications is based on the provisions adopted by the charter of the internal quality audit.

 Perspectives of quality approach


  •  Establishment of a system of quality management in SECA / DNA (2009);
  •  Completing of an environmental study as required by the standard of environmental management ISO 14001 (in 2009), this study marks the commitment of the process of setting up a management system of environment in airports
  •  Reflection to implement a QMS for the activity of maintenance of aids to air navigation..


L'Information et la Communication Administrative à DistanceOrganisation de l'Aviation Civile InternationaleOrganisation Européenne pour la Sécurité de la Navigation AérienneCommission Arabe de l'Aviation Civile